Statistical Quality Control By M Mahajan Pdfrar 41
The quality of the product has the direct correlation to the customer satisfaction. The product having consistent output with less defect produces a high-quality product which would make the customer satisfied. That is why, there are various processes put in place by many organisations to eliminate any defects inside their organisation which are called Statistical Quality Control. With this process, it gives an idea to any organisation about how defective they are and helps them to improve their efficiency. The first step that should be taken for this process is planning & hence its core objective should be known. Otherwise, it will not have much potential towards eliminating defects in the company's products or services provided by them. The companies that plan their processes well and carry out the same on daily basis can eliminate defects in their product or services provided by them. This will help them to improve the quality of their products they sell, thus making them competitive. The process of statistical quality control means conducting a test procedure which would help to measure the defects present in the product or service recently implemented by an organisation. The process is divided into three phases based on the defect test procedure; these are; 1) Defect Identification, 2) Defect Elimination, and 3) Defect Prevention. This process helps an organisation to reduce their production costs along with increasing their profits. The following information would help to inform a better understanding about this process: The term statistics was introduced by Karl Gustav Jacob Weierstrass in 1872 which means art of measuring the quantity of error. In the statistical quality control, various tests are used to measure the effect of defects on the overall performance. These tests helps to control the defects present inside a product or service provided by an organisation or product. In this method, it promotes a setting where you can check if your building is safe from bollard crushing accident. This process provides you with a set amount of data where you can be further analysed for other useful information about your building or product. The statistical quality control helps to meet the customer's demand and quality standards of their product. It has various benefits of statistical quality control: 1) It increases the confidence level towards the customers about their product or service. By increasing the confidence level of your customers about your product, you will be able to get more customers and thus it helps in increasing your business. 2) This process can be used by any organisation even if they are just starting up. Because, this process requires only a small amount of data and also not very exhaustive which makes it suitable for any organisation irrespective of their scale or stage they are in their business life cycle. 3) This process helps the organisation hide the defects which they might have in their product or service and hence makes them confident to share their product with their customers. 4) It would help the organisation to improve the quality of their products and so it increases customer satisfaction. Therefore, it helps an organisation to increase its sales as well as profits. 5) To reduce the defects present inside a product so as to satisfy customers, this process would require certain amount of data which can be obtained from any source such as test reports, complaints made by customers and etc. Hence, this process is very useful and beneficial for any organisation no matter how poor or rich they are because everyone has access to data sources required for this process.
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